What if my tracking number says my order has arrived but it’s not here?

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First, check the tracking number of your item. The shipping service will indicate whether the package was put in a mailbox, on the front porch, or at the local post office. 

If you still can’t locate the package, please call the shipping service’s customer support line.

USPS – 1-(800)-344-7779

UPS – 1 (800) 742-5877

If you still cannot locate the package please contact us here.

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