We expect our sellers to ship their sold item within 3 days of the purchase date. The average sale on GearUp is shipped less than 2 days after the order has been placed. If you anticipate being late on a shipment, it’s important that you stay in communication with your buyer and let them know. As long as the buyer is aware and comfortable with the delay, then you are ok!
If the seller has not shipped the item after 4 days, they will be contacted by GearUp. If after 7 days the item still hasn’t been shipped and GearUp does not have an update from the seller, then the buyer will be refunded.
GearUp reserves the right to suspend or deactivate a seller’s account for poor shipping habits.