When you buy an item on GearUp, you’re buying that item from an individual seller who has listed their item for sale on our platform. While GearUp works diligently to review the integrity and quality of the listings on our platform, GearUp is not the seller. This means that it’s essential to ask good questions, and review all the details of the item in terms of shipping, form of payment and condition of the item before making your purchase.
If something goes wrong with your order, please reach out to the seller. In most cases, buyers and sellers are able to resolve any issue that comes up. If this is not the case, GearUp can step in to resolve any issues that may arise to make things right. We take good care of our customers, and always do our best to ensure both buyer and seller walk away happy.