Why aren’t my funds redeemable yet?

After a transaction is complete, it can take a few days for the funds to become redeemable to your bank account. For security purposes, it typically takes 3 business days after the buyer marks the item as delivered for your funds to become redeemable. If after 3 days of the buyer accepting your order your funds are still pending please reach out to us to resolve the issue. You can submit a support ticket directly within the app.

Joel V.

How do I add a bank account?

To add a bank account go to My Profile and then tap the gear icon.

Scroll down to Bank Account > Add Bank Account

Fill out the questionnaire from Stripe and submit the form. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. You don’t have to worry about the safety of your personal information. You can read more about Stripe security here.

Joel V.

Why do I have to fill out so much info when adding my bank account?

We have partnered with Stripe to protect buyers and sellers throughout each transaction. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Stripe makes sure that each transaction that takes place is legal and compliant with local laws. Everyone that sells gear on our platform has to be legally cleared to do so.

We know that it takes a few minutes to fill this out, but this creates a safe platform for all to transact on!

Joel V.

How do I get paid?

The funds from your sold items move from “Pending” to “Redeemable” 4 days after the item is marked as delivered or 10 days after the tracking number is uploaded by the seller, whichever comes first.

Once the funds have been made Redeemable in your Balance tab, you can withdraw the funds by first linking a bank account under the Settings page and then tapping Cash Out at the bottom of the My Balance page.

Cashing out is safe. GearUp uses Stripe to process payments and bank transfers securely. You can read more about StripeĀ here. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

At this time, GearUp only supports payouts to American bank accounts. 

gearup camera

How do I cash out?

Once a transaction has been completed, funds move from Pending to Redeemable. To check the status of your funds go to My Profile > Balance. The funds in your My Sales tab move from “Pending” to “Redeemable” 4 days after the item is marked as delivered or automatically 10 days after the tracking number has been uploaded by the seller, whichever comes first.

Make sure you have added your bank account before you attempt to cash out. Read this article to learn how to add a bank account.

Once the funds have been made “Redeemable” you can withdraw the funds by clicking the Cash Out button at the bottom of the My Balance screen.

Cashing out is safe. GearUp uses Stripe to process payments and bank transfers securely. You can read more about Stripe here. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

At this time, GearUp only supports payouts to American bank accounts. 

gearup camera