Can I cancel my order?

If you made an order in error, the best thing you can do is to contact the seller and tell them it was a mistake. It may be too late and the seller may have already shipped your item. In that case, you will not be able to cancel your order.

You can always relist the item on GearUp!

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Can I trade my gear on GearUp?

Our platform makes trades unnecessary. Instead, we suggest simply selling your gear and using those funds to purchase anything you want. This is an easier way to get the new gear you want fast, instead of searching among our thousands of sellers for someone who’s interested.

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Can I block another GearUp user?

In the rare event you have issues with another user on the platform, we absolutely want to hear from you so we can review their account and make sure everyone is having a great GearUp experience. We do take these situations very seriously and will assist with blocking communication and addressing accounts if needed.

If you’d like to report a user, please contact us.

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