Is it safe to add my credit card?

GearUp uses Stripe to process all credit cards. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

You can learn more about this here.

Joel V.

What if my tracking number says my order has arrived but it’s not here?

First, check the tracking number of your item. The shipping service will indicate whether the package was put in a mailbox, on the front porch, or at the local post office. 

If you still can’t locate the package, please call the shipping service’s customer support line.

USPS – 1-(800)-344-7779

UPS – 1 (800) 742-5877

If you still cannot locate the package please contact us here.

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How can I contact the seller of my GearUp order?

If you are trying to get in contact with the seller of your purchase, you can do that directly via the GearUp app and our messaging system. 

You will want to first head to My Profile > Purchases. Locate the specific order and tap the three dots in the right-hand corner. Now click on the Message Seller button. After you select that, it will allow you to type in a direct message to the seller and even send photos to them.

If at any point you wish to keep the communication going or any further questions come up, you can head to the button in the top right corner of the My Profile page!

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What is My Favorites and how do I use it?

If you like an item and would like to save it for later you can add it to your Favorites. To add an item to your Favorites list, simply click the heart button on the top right of the listing.

You can access and edit your favorites at any time by going to My Profile > Favorites.

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Can I make an offer on an Item?

Currently, there is no Make an Offer feature on our platform. We are working hard to implement that in a future update!

You can always direct message a seller and negotiate a lower price if the seller is open to it!

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