In the rare event you have issues with another user on the platform, we absolutely want to hear from you so we can review their account and make sure everyone is having a great GearUp experience. We do take these situations very seriously and will assist with blocking communication and addressing accounts if needed.
Can I block another GearUp user?
- Why aren’t my funds redeemable yet?
- How do I deactivate or delete my account?
- Is it safe to add my credit card?
- How do I add a bank account?
- Why do I have to fill out so much info when adding my bank account?
- If an item is lost in transit, what then?
- The package I sent was damaged in transit. What do I do?
- What about oversized packages?
- Who pays for packaging supplies?
- When will my order arrive?